job
National
SN
Head of CXP Country - Jumia
Jumia
About this opportunity
Full-time job in Senegal leading customer experience strategy, optimizing service operations, and improving customer satisfaction for Jumia's pan-African e-commerce platform.
Jumia is seeking a strategic Head of Customer Experience (CXP) for its operations in Senegal to lead customer-centric initiatives and elevate service standards.
What it offers
- A leadership role driving customer experience strategy for Jumia’s pan-African e-commerce platform in Senegal
- Opportunity to shape and improve key customer journey touchpoints, including sign-up, delivery, payment, checkout, and product details
Who can apply
- Strategic and results-driven professionals with a passion for operational excellence
- Candidates with a proven track record of scaling service standards in fast-paced markets
What you'll do
- Enhance the overall customer experience and customer journey on Jumia (e.g., sign in/up, delivery & payment methods, checkout clarity & ease of use, product details)
- Audit and update/improve customer communications and educational materials (transactional communications, Help Center, and FAQ on App & Web)
- Monitor customer satisfaction and interactions to identify pain points, analyze root causes, and define and implement improvement actions/projects
- Lead customer-centric projects to drive measurable improvements in customer satisfaction and loyalty
How to apply
- Apply directly through Jumia’s careers portal for the Head of CXP Country - Senegal position
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Senegal
SenegalDeadlineDeadline not stated — check the official page
EligibilityNational
Open to applicants in the host country.
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Source : job-boards.eu.greenhouse.io · Always verify details on the official site.