Training Manager

Join Kempinski Hotels as a Training Manager in Nairobi, Kenya, where you will lead the design and delivery of luxury hospitality training programs to elevate team performance and brand standards.

What it offers

• Opportunity to shape Kempinski’s learning culture and talent development in a five-star luxury hotel environment.
• Leadership role with responsibility for designing blended learning solutions, mentoring trainers, and measuring training impact.

Who can apply

• A Bachelor’s or master’s degree in business administration or hospitality management.
• At least 8 years of cumulative experience in Learning and Development within the hospitality industry, ideally in a five-star international brand.
• Minimum 3 years of proven success in a leadership role.
• Mastery of English, both spoken and written; additional languages are an advantage.

What you'll do

• Oversee onboarding and professional growth through blended learning solutions.
• Conduct training needs analyses and measure learning impact.
• Mentor Departmental Trainers in creating property-specific training modules.
• Embed Kempinski training programs into daily operations and maintain participation records.
• Design and deliver engaging training sessions.
• Use Kempinski’s e-learning platform (Lobsterink) to provide performance insights.
• Coach managers and trainers to elevate departmental output.
• Curate bespoke learning journeys for the Executive Committee and Department Heads.
• Lead Kempinski DNA activities to instill brand values.
• Partner with department heads to evaluate service quality using Kempinski Experience Assessment (KEA) and ReviewPro.
• Mentor the training team and identify candidates for the Master Trainer designation.
• Ensure accurate and timely monthly regional and corporate training reports.
• Uphold Kempinski’s core values and corporate training policies.
• Maintain compliance with annual statutory training requirements.

How to apply

• Apply by July 10, 2026.
• Employment type: Fixed Term - Full Time.
• Location: Kenya - Nairobi (onsite).
• Report to: General Manager with a dotted line to Regional Director of Training, Middle East & Africa.
• Apply via the Villa Rosa Kempinski Nairobi careers page.