Dispute Resolution Officer

Moniepoint Inc. is seeking a remote Dispute Resolution Officer to investigate and resolve transaction disputes across its payment products while ensuring compliance with scheme rules and minimizing financial risk.

What it offers

• A role focused on managing, investigating, and resolving transaction disputes for payment products such as MPGS, VISA, Account Switch, and Direct Debit.

Who can apply

• Candidates should be prepared to handle disputes from merchants, banks, partners, and internal teams.

What you'll do

• Receive, log, and manage disputes.
• Investigate transaction disputes including:
  • Failed but debited
  • Successful but not credited
  • Duplicate charges
  • Unauthorized transactions
  • Chargebacks for both International and domestic switching and processing (Mastercard, VISA)
• Track disputes from initiation to resolution.
• Handle International switching/issuing and acceptance disputes and chargebacks in line with scheme rules and timelines.
• Ensure proper documentation, evidence collation, and submission within defined timeframes.
• Manage representment and pre-arbitration processes where applicable.
• Identify root causes of disputes (system issues, partner issues, routing failures, settlement gaps).
• Escalate recurring issues to Product, Engineering, and Ops leadership.
• Liaise with banks, merchants, processors, and internal teams to resolve disputes.
• Provide clear updates and resolution timelines.

How to apply

• Apply directly for the Dispute Resolution Officer position at Moniepoint Inc.