Collections Specialists, SME

FairMoney, a digital lending platform in Nigeria, is hiring a Collections Specialist to manage small and medium enterprise (SME) collections for their instant loan services. This role focuses on recovering outstanding loans efficiently while maintaining strong customer relationships through the company’s Android app.⁠‌​​​‌​‌​​‌‌​​‌​‌‌‌‌‌‌​‌‌‌​​‌‌​​​⁠

What it offers

This position involves handling collections for SME borrowers, resolving payment issues, and ensuring timely loan repayments. The role is part of FairMoney’s operations in Nigeria and requires strong communication skills to engage with borrowers and stakeholders.

Who can apply

Applicants must be residents of Nigeria with experience in collections, debt recovery, or customer service for financial services. No specific degree is mentioned, but relevant work experience is essential.

What you'll do

• Collect outstanding loans from SME borrowers using the FairMoney app and digital channels.
• Resolve payment disputes and negotiate repayment plans with borrowers.
• Monitor loan performance and follow up on overdue accounts.
• Maintain records of collections activities and customer interactions.

How to apply

Applicants should submit their resume/CV and cover letter via the official FairMoney job portal or email address provided in the listing.

Good to know

• Experience in collections, debt recovery, or financial services is mandatory.
• Nigerian residency is required.
• The role is based in Nigeria and may require some travel for fieldwork or stakeholder meetings.