Customer Service Agent
About this opportunity
Customer service role at Kenya’s largest online shopping mall, Kilimall, offering premium services like free returns, order tracking, and customer support to a growing retail customer base.
Kilimall is Kenya’s largest online shopping mall, founded in July 2014, aiming to be Africa’s top e-commerce platform. This role supports customer satisfaction through services like 7-day free returns, order tracking, and dedicated support. The position is customer-centric and part of a rapidly expanding retail ecosystem covering phones, electronics, clothing, healthcare, and more.
What it offers
This Customer Service Agent position involves handling customer inquiries, resolving issues, and ensuring a seamless shopping experience. The role leverages Kilimall’s growing customer base and premium services to deliver high satisfaction and convenience.
Who can apply
Eligibility: No explicit eligibility criteria are provided in the source text beyond the job title and organization.
What you'll do
- Provide dedicated customer service support to a diverse retail customer base.
- Assist with order tracking, returns, and inquiries for products across categories like phones, electronics, clothing, and healthcare.
- Ensure customer satisfaction through innovative support solutions.
- Contribute to improving the shopping experience via Kilimall’s expanding services.
How to apply
No explicit application steps or details are provided in the source text.
Good to know
- The role is part of Kilimall’s customer-centric expansion in Kenya’s e-commerce sector.
- Services include 7-day free returns and real-time order tracking.
- The company’s offerings will grow in variety and convenience over time.
Key details
KenyaWhat you get
- customer support for a growing retail customer base
- potential for role growth in expanding e-commerce services
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