Customer Care Executive - Specialist Medical Clinic, Nairobi

This full-time job at a specialist medical clinic in Nairobi, Kenya, seeks a Customer Care Executive to manage patient interactions, appointments, and administrative tasks. The role emphasizes professional communication, organization, and healthcare-specific customer service, with responsibilities spanning call handling, scheduling, and record-keeping. Kiswahili proficiency is an advantage, though clear English is required. Experience in healthcare front-office roles is mandatory.

What it offers

• Professional patient care as the clinic’s first point of contact.
• Administrative duties including appointment coordination, insurance pre-authorizations, and report compilation.
• Support for clinic operations, including social media management and scheduling coordination.
• Full-time employment in Nairobi, Kenya.

Who can apply

Applicants must have a diploma or degree in Customer Service, Communication, Public Relations, Business Administration, or a related field, along with at least three years of experience in customer care, front office, or call-handling roles, preferably in healthcare.

How to apply

• Apply by the deadline of January 7, 2027 (exact submission method not specified).

Good to know

• Clear, confident English communication is essential; Kiswahili is a plus.
• The role requires strong organizational skills to manage records, appointments, and team coordination.
• No explicit benefits (e.g., salary, housing) are stated; focus is on administrative and patient-facing responsibilities.