Ingénieur poste de travail N2
About this opportunity
Level 2 engineer role for incident/ticket management, technical documentation, and desktop support in Morocco. Requires Windows 10, Office 365, troubleshooting, and English proficiency.
Job opportunity at Inetum in Morocco for an Ingénieur poste de travail N2, focusing on incident resolution, technical documentation, and support for IT infrastructure. The role emphasizes problem-solving, technical writing, and maintaining up-to-date documentation while requiring strong technical skills in Windows, Office 365, and IT troubleshooting. English proficiency is mandatory, with additional benefits like possible remote work and overtime. Inetum is a European digital services leader with a focus on digital transformation.
What it offers
- Technical responsibilities in incident management (Service Now), troubleshooting, and support for poste de travail (workstation) solutions—both physical and virtual.
- Documentation and process management, including writing technical guides, updating standards, and maintaining records.
- Technical expertise in Windows 10, Office 365, SCCM, Service Now, and PowerShell, with a focus on troubleshooting and integration analysis of hardware/software.
- Flexibility with télétravail (remote work) and potential astreintes (on-call shifts).
- Autonomy, rigour, and teamwork are key to success.
Who can apply
Applicants must have strong technical skills in IT infrastructure, proficient English (written and spoken), and preferably experience with Windows, Office 365, and troubleshooting. No explicit education level or nationality requirements are stated, but prior experience in IT support or technical documentation is likely preferred.
How to apply
- No explicit application steps provided in the source. Contact Inetum directly for details.
Good to know
- Location: Morocco (no other locations mentioned).
- Competencies required: Windows 10, Office 365, incident management, technical documentation, troubleshooting, English (written/spoken), autonomy, and teamwork. Additional skills: Microsoft 365, SCCM, Service Now, PowerShell, and mastery of poste de travail solutions.
- Potential benefits: Remote work flexibility, overtime opportunities, and alignment with Inetum’s digital transformation goals.
Key details
MoroccoWhat you get
- Technical support for **poste de travail** solutions (physical/virtual), incident management (Service Now), troubleshooting, documentation updates, and remote work flexibility.
- Potential overtime (**astreintes**) and **télétravail (remote work)** opportunities.
- Alignment with Inetum’s digital transformation and innovation focus.
How to apply
- Contact Inetum directly for application instructions; no explicit steps provided.
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