Technical Support Specialist
About this opportunity
Technical Support Specialist role in Morocco to resolve support tickets, diagnose data integration issues, and collaborate with cross-functional teams to ensure customer satisfaction and alignment.
This opportunity is a Technical Support Specialist role at a Series C start-up specializing in a digital wholesale management platform. The company operates globally, with a focus on serving major brands and retailers, and is backed by investors like Battery Ventures, Canaan Partners, and ITOCHU. The position is based in Morocco and requires 3+ years of customer service or technical support experience, particularly in a contact center setting. The role involves resolving support tickets, troubleshooting data integrations, and collaborating across teams to ensure seamless customer service while meeting performance metrics.
What it offers
- High-volume support for email and video calls, adhering to service-level agreements (SLAs).
- Technical troubleshooting for data integrations (e.g., APIs, flat-file systems).
- Contribution to internal documentation, including writing technical articles and FAQs.
- Collaboration with Customer Success, Integrations, Data, and Engineering teams.
- Alignment with customer satisfaction (CSAT) and efficiency metrics.
Who can apply
Applicants must have at least 3 years of experience in customer service or technical support, preferably in a contact center or similar environment.
Key details
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