Team Lead, Consumer Lending (Telesales)

Source Microfinance Bank is seeking a Team Lead for Consumer Lending (Telesales) to oversee telesales operations focused on consumer lending services. The role emphasizes delivering tailored customer service and ensuring high-quality service standards within the bank’s offerings.⁠‌​‌‌‌​​​​‌‌‌‌​​​‌​‌​​‌​‌​​​​‌‌​​⁠

What it offers

This position involves leading a team responsible for consumer lending telesales, including customer engagement, sales strategy, and performance management. The role aligns with the bank’s commitment to improving customer service and expanding its lending services.

Who can apply

Applicants must be qualified professionals with experience in consumer lending, telesales, or customer service leadership. Relevant industry experience and a proven track record in sales or team management are required.

What you'll do

• Lead a team of telesales representatives to drive consumer lending sales and customer satisfaction.
• Develop and implement sales strategies tailored to consumer lending products.
• Ensure compliance with banking regulations and service quality standards.
• Monitor team performance and provide coaching and mentorship.
• Collaborate with cross-functional teams to enhance customer service experiences.

How to apply

Applicants should submit their resumes and cover letters detailing their experience in consumer lending, telesales, or customer service leadership. No specific application portal or further instructions are provided in the source.

Good to know

This is a full-time position based at the Source Microfinance Bank headquarters (location not specified). The role focuses on customer-facing sales and team management within the consumer lending department.