Superviseur d’équipe

Quality Center, a call center specializing in outgoing calls, is hiring Team Supervisors. The role requires strong French fluency, at least 2 years of experience supervising teams of over 10 people, and full-time availability. Applications are sent via email to job@qualitycenter.fr with a CV only.⁠‌‌​​​‌‌​‌​​‌​‌​​‌​​​​​‌‌​​‌​​​​​⁠

What it offers

This position involves leading and motivating teams in a customer-facing environment. The role emphasizes team management, performance oversight, and ensuring high-quality call handling within Quality Center’s operations.

Who can apply

Applicants must be French-speaking, have 2+ years of experience supervising teams of 10+ people, and be available for full-time work. No formal education level is specified, but leadership experience is critical.

What you'll do

• Oversee team performance and ensure adherence to quality standards in outgoing call operations.
• Train and mentor team members to improve skills and productivity.
• Resolve conflicts and support team dynamics to maintain a productive work environment.
• Monitor call quality metrics and provide feedback to the team.

How to apply

1. Submit a CV via email to job@qualitycenter.fr.

Good to know

• No explicit benefits (e.g., salary, relocation) are mentioned in the source.
• The role is location-specific (likely France-based, given the French requirement).