Receptionist | Front Office

Westland Medical Centre is seeking a Receptionist to manage front office operations, including scheduling medical and ACC appointments, handling administrative tasks, and supporting patient care services like vaccinations, minor surgeries, and sexual health procedures. This role involves direct interaction with patients and healthcare professionals, ensuring smooth operations in a busy medical environment.

What it offers

• General medical and ACC GP appointments, including punch biopsy, ECG, vaccinations, and minor surgery support.
• Front office administrative duties, such as patient registration, appointment coordination, and billing.
• Mental health and long-term condition management support alongside routine medical services.
• Dry ice treatment, ear suction, suturing, and wound care coordination as part of patient care workflows.
• Sexual health procedures and contraception services under professional supervision.

Who can apply

Applicants must be licensed or in the process of obtaining a medical receptionist qualification (e.g., Diploma in Medical Reception) and have proven experience in a healthcare reception or administrative role. Knowledge of ACC (Accident Compensation Corporation) processes is a must.

What you'll do

• Schedule and manage appointments for general medical, ACC, and specialist services.
• Process patient registrations, insurance claims, and billing for medical services.
• Coordinate with healthcare providers (doctors, nurses) to ensure seamless patient flow.
• Provide patient education on procedures (e.g., vaccinations, dry ice treatments).
• Maintain accurate medical records and comply with privacy laws.
• Support sexual health and contraception services under clinical oversight.

How to apply

1. Submit a resume and cover letter detailing medical reception experience and ACC knowledge.
2. Provide proof of qualification (e.g., Diploma in Medical Reception).
3. Include references from past employers or healthcare professionals.

Good to know

• Full-time position with flexible hours to accommodate medical schedules.
• Westland Medical Centre is based in Auckland, New Zealand.
• No relocation assistance is provided, but local transport may be considered.
• On-the-job training is offered for new hires with relevant qualifications.