Quality Assurance Analyst I | TP Kenya at Teleperformance

Teleperformance in Kenya is seeking a Quality Assurance Analyst I to join their team. This role focuses on ensuring high standards of service quality through process optimization and performance monitoring for leading global brands. The position is part of Teleperformance’s operations in Kenya, where they deliver integrated, human-centric customer experiences while maintaining operational excellence.

What it offers

This position offers an opportunity to contribute to a dynamic environment where quality assurance drives business success. The role involves analyzing processes, identifying areas for improvement, and ensuring compliance with quality standards. It is ideal for individuals with a strong analytical mindset and a passion for continuous improvement in service delivery.

Who can apply

Applicants must be eligible to work in Kenya and possess relevant experience in quality assurance, process improvement, or related fields. No specific educational qualifications are mentioned, but experience in quality control or related roles is highly valued.

What you'll do

• Monitor and evaluate service quality metrics to identify trends and areas needing enhancement.
• Analyze customer feedback and internal data to propose improvements.
• Ensure compliance with quality standards and organizational policies.
• Collaborate with cross-functional teams to implement quality assurance initiatives.

How to apply

• Submit a resume detailing relevant experience.
• Provide a cover letter explaining your interest in the role and qualifications.
• Ensure all documents are in PDF format and submitted via the official Teleperformance job portal.

Good to know

• This is a full-time position based in Kenya.
• The role may require occasional travel or adherence to operational schedules.
• Teleperformance values diversity and encourages applications from all qualified candidates.