Head of Fulfillment
About this opportunity
Lead warehousing operations (Inbound, Inventory, Outbound, Aftersales) across Ghana, optimizing efficiency, minimizing stock loss, and ensuring SLA compliance for Jumia’s e-commerce growth.
Jumia, a leading pan-African e-commerce platform, is seeking a Head of Fulfillment to oversee and optimize its core warehousing operations in Ghana. This role involves managing four key functional units—Inbound, Inventory, Outbound (Order Processing), and Aftersales—to ensure operational efficiency, minimize stock loss, and meet strict service-level agreements (SLAs). The position reports directly to the Chief Supply Chain Officer and focuses on driving scalable growth through process improvements and team leadership.
What it offers
This is a full-time leadership position in Ghana, with responsibilities spanning end-to-end operational oversight of warehousing and aftersales operations. The role emphasizes directing teams, designing operational dashboards, and implementing continuous improvements to enhance efficiency and cost optimization.
Who can apply
Applicants should be qualified professionals with experience in supply chain management, logistics, or warehouse operations, preferably in a leadership capacity. Experience in e-commerce fulfillment, cross-functional team leadership, and process optimization is highly desirable. No explicit nationality, age, or education level requirements are stated.
What you'll do
- Direct daily operations across Inbound, Inventory, Outbound, and Aftersales departments to meet KPIs and improve process efficiency.
- Monitor order lifecycles to identify and address bottlenecks.
- Design operational dashboards to track performance metrics.
- Optimize unit costs and ensure strict SLA compliance.
- Lead and standardize warehouse and aftersales teams.
How to apply
No explicit application steps are provided in the source text. Applicants should contact the Chief Supply Chain Officer or relevant hiring contact at Jumia for details.
Good to know
- The role is based in Ghana and requires experience in supply chain leadership in a fast-growing e-commerce environment.
- The position is full-time with no additional funding, stipend, or benefits explicitly mentioned.
Key details
GhanaHow to apply
- Contact the **Chief Supply Chain Officer** or relevant hiring contact at Jumia for application details.
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