Officer - Total Quality Management, BP, Customer Relations and Experience

MTN Nigeria is a leading telecommunications company in Africa, offering a position as an Officer focused on Total Quality Management, Business Process (BP), and Customer Relations and Experience. This role is part of MTN Group’s extensive operations across Nigeria, where the company has invested significantly in expanding its mobile telecommunications infrastructure. The position emphasizes improving service quality and customer satisfaction through structured management practices and proactive engagement strategies.

What it offers

The role involves contributing to Total Quality Management (TQM) initiatives, optimizing business processes, and enhancing customer experience. MTN Nigeria seeks an officer to drive operational excellence and ensure high standards of service delivery across its expansive network covering 223 cities, 10,000+ villages, and 36 states in Nigeria.

Who can apply

Eligibility is open to candidates with relevant experience in quality management, business process improvement, and customer relations, though specific nationality or educational qualifications are not explicitly stated in the provided text.

How to apply

The application process details are not provided in the source material. Applicants should contact MTN Nigeria directly for further information on how to apply for this position.