job
National
MA
Customer Support Consultant
SupportYourApp
About this opportunity
Remote job for a Customer Support Consultant role requiring fluency in German and English. Requires 6-12 months of customer support experience. Compensation in USD. Fully remote with flexible schedule.
SupportYourApp is hiring a fully remote Customer Support Consultant to deliver secure, multilingual support for global tech clients.
What it offers
- Flexible schedule: 5 days per week, 2 days off, rotating shifts 8 AM–4 PM or 12 PM–8 PM GMT+2
- Fully remote work
- Compensation in USD
- Referral bonuses
- Paid intensive training and probation
- Greenhouse conditions for self-development
- Work-life balance and responsive management
Who can apply
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6–12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
What you'll do
- Deliver outstanding customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest customer happiness practices
- Maintain deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Morocco
MoroccoDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : himalayas.app · Always verify details on the official site.