job
National
ZA
Customer Service Agent (US Healthcare - After Hours) - EST Hrs
ISTA Personnel Solutions
About this opportunity
Fully remote Customer Service Representative role for a US healthcare after-hours support team. 26 hours/week, including weekends and public holidays. Requires fixed fibre line (25 Mbps) and power backup. Training lasts ~1 month.
Customer service role supporting U.S. healthcare clients outside standard U.S. business hours from a fully remote base in South Africa.
What it offers
- Approximately 26 hours per week, with schedule subject to change based on operational needs.
- Training period of about one month; training hours differ from the regular schedule.
Who can apply
- Must have a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability.
- Must have reliable power backup to handle load shedding or outages.
What you'll do
- Answer incoming after-hours calls professionally and efficiently.
- Resolve client and caregiver queries within the scope of after-hours support.
- Respond promptly to messages received through the company’s texting platform.
- Notify clients of caregiver call-outs and coordinate replacement caregivers when required.
- Confirm caregiver schedules 1–2 hours before the start of each shift.
- Conduct initial intake calls for prospective clients interested in services.
- Accurately document all interactions and update caregiver schedules within the system.
How to apply
No application instructions are provided in the source text.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
South Africa
South AfricaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : himalayas.app · Always verify details on the official site.