Customer Service Agent (US Healthcare - After Hours) - EST Hrs

Customer service role supporting U.S. healthcare clients outside standard U.S. business hours from a fully remote base in South Africa.

What it offers

• Approximately 26 hours per week, with schedule subject to change based on operational needs.
• Training period of about one month; training hours differ from the regular schedule.

Who can apply

• Must have a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability.
• Must have reliable power backup to handle load shedding or outages.

What you'll do

• Answer incoming after-hours calls professionally and efficiently.
• Resolve client and caregiver queries within the scope of after-hours support.
• Respond promptly to messages received through the company’s texting platform.
• Notify clients of caregiver call-outs and coordinate replacement caregivers when required.
• Confirm caregiver schedules 1–2 hours before the start of each shift.
• Conduct initial intake calls for prospective clients interested in services.
• Accurately document all interactions and update caregiver schedules within the system.

How to apply

No application instructions are provided in the source text.