Cards Fulfillment Officer

Cards Fulfillment Officer at Renmoney is an operations-focused role responsible for managing the complete card issuance process, from customer request through to secure delivery.

What you'll do

• Manage the end-to-end card fulfilment process from card request to customer delivery.
• Coordinate card personalization with card processors and personalization bureaus.
• Ensure timely printing, packaging, and dispatch of debit and credit cards.
• Maintain accurate records of card inventory (blanks and packaging materials).
• Monitor stock levels and initiate reorders to prevent stockouts.
• Reconcile inventory regularly and investigate discrepancies.
• Liaise with card vendors, personalization bureaus, and courier partners.
• Track card deliveries and ensure timely distribution to customers.
• Resolve fulfilment issues such as delayed or lost cards.
• Monitor service level agreements (SLAs) for card production and delivery.
• Maintain documentation and reports on card fulfilment activities.
• Identify process improvement opportunities to enhance efficiency.
• Ensure card handling complies with PCI DSS and internal security policies.
• Safeguard card inventory and sensitive customer information.

Key Skills

• Operations management
• Vendor coordination
• Inventory management
• Attention to detail
• Process improvement