job
National
MZ
Agente do Call Center e Followup
GiveDirectly
About this opportunity
Call center role in Maputo, Mozambique. Handles donor/beneficiary inquiries, conducts beneficiary surveys, and resolves issues. 3-month contract with gross monthly salary of 56,880.00 MZN. Local language: Nyungwe.
GiveDirectly is hiring a Call Center and Follow-up Agent in Maputo, Mozambique, to support its cash transfer operations by handling donor and beneficiary inquiries.
What it offers
- Gross monthly salary: 56,880.00 MZN
- Contract duration: 3 months
Who can apply
- Fluency in local language: Nyungwe
- Location: Maputo
What you'll do
- Respond to inbound calls from recipients with questions or concerns
- Record and categorize inquiries or complaints in the system
- Escalate complex or unresolved issues to supervisors
- Follow scripts or protocols for consistent, compliant communication
- Identify and report common issues or trends in calls
How to apply
No application instructions are provided in the source text.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Mozambique
MozambiqueLanguageNY
DeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.greenhouse.io · Always verify details on the official site.