General Monitoring Officer (Zonal Manager)

General Monitoring Officer (Zonal Manager) at Oya Microcredit Ltd oversees loan portfolio health and client repayments across Kenya.

What it offers

• Full-time role reporting to the Operations Manager
• Flexible placement in various regions across Kenya

Who can apply

• No eligibility details provided in the source

What you'll do

• Identify customers due for collection and ensure timely repayments
• Monitor client accounts and follow up on overdue payments through calls and field visits
• Evaluate the financial status of potential and existing clients
• Conduct risk assessments and prepare detailed reports
• Monitor the company loan portfolio and identify potential default risks
• Recommend and implement effective debt recovery solutions
• Negotiate repayment plans with clients in default
• Provide daily and weekly collection/payment schedules to clients and field officers
• Prepare weekly and monthly portfolio performance reports for management
• Support credit review meetings with accurate data and insights
• Track product performance through data analysis and reporting
• Follow up with internal teams to reconcile payments and ensure accurate transaction posting
• Send regular reminders to customers on repayment schedules
• Monitor defaulters to prevent repeated non-compliance
• Present repayment transaction records as required

How to apply

• No application instructions provided in the source

Good to know

• Closes on 2026-10-07