Toll Attendant

The Nairobi Expressway is hiring a Toll Attendant to manage toll payments, assist motorists, and ensure smooth traffic flow at toll plazas. This mid-level job requires strong customer service, cash handling skills, and experience in IT or accounting. The role demands flexibility, attention to detail, and compliance with operational procedures. The position is based in Nairobi, Kenya, with a deadline for applications set for 6 November 2026.⁠‌‌‌‌​​​‌‌​‌‌​​‌‌‌​​​​​​‌‌​​‌‌​‌‌⁠

What it offers

• Mid-level job in toll collection and customer service at the Nairobi Expressway.
• Responsibilities include collecting toll payments (cash, cards, electronic), issuing receipts, verifying electronic toll passes, maintaining transaction records, providing directions, and reporting equipment issues.
• Key skills required: Bachelor’s degree (or equivalent), customer service experience, basic IT skills, math proficiency, and ability to work flexible shifts.
• Location: Nairobi, Kenya.

Who can apply

Applicants must be between 20–35 years old, with a Bachelor’s degree (or equivalent professional qualification) from a recognized institution. Previous experience in customer service, cash handling, or IT/accounting is preferred.

What you'll do

• Collect toll fees using cash, credit/debit cards, or electronic payments.
• Issue receipts and provide correct change.
• Verify electronic toll passes and resolve discrepancies.
• Maintain accurate transaction records and reconcile cash drawers.
• Assist motorists with directions and basic travel information.
• Report equipment malfunctions, traffic incidents, or suspicious activities.
• Ensure compliance with company policies and safety regulations.
• Keep the toll booth area clean and organized.

How to apply

• Apply by submitting your resume and academic qualifications.
• Contact the Nairobi Expressway Plaza, City Cabanas Mombasa Rd, or call +254 111 039 777 for further details.

Good to know

• The role requires flexible shifts, including nights, weekends, and holidays.
• Applicants must be able to stand or sit for extended periods and work in various weather conditions.
• Equal opportunity for all applicants.

Deadline: 2026-11-06