Junior ITSM Technician Intern Vacancy

One Acre Fund offers a Junior ITSM Technician Internship for young professionals in Kenya and Rwanda. This opportunity focuses on Information Technology Service Management (ITSM) within a nonprofit organization dedicated to agricultural development. Interns will gain hands-on experience in IT support and operational systems while contributing to projects that empower farmers through technology and sustainable practices.⁠‌​‌​‌​‌‌‌​‌‌​​‌‌​‌‌‌​​​‌​‌​​‌​​‌⁠

What it offers

• Hands-on experience in ITSM (IT Service Management) roles, including helpdesk support, system administration, and IT infrastructure management.
• Exposure to nonprofit IT operations in a global context, with a focus on agricultural technology solutions.
• Potential for mentorship from experienced IT professionals within the organization.
• Opportunity to work on projects that align with sustainable development goals, particularly in digital inclusion for smallholder farmers.

Who can apply

Applicants must be interns with a relevant IT or technical background, preferably in IT support, helpdesk, or related fields. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus. No explicit age or nationality restrictions are stated, but the role is targeted at young professionals in Kenya or Rwanda.

How to apply

• Submit a cover letter explaining your interest in the role and how your skills align with ITSM and nonprofit IT work.
• Provide a resume/CV highlighting relevant technical experience.
• Include references or contact details of two professional references.

The application process is online, and details are likely available on the One Acre Fund’s official career page or the provided source link.

Good to know

• The internship is location-based, with roles in Kenya or Rwanda. No explicit duration is mentioned, but it is likely short-term (3–6 months) given the internship context.
• Language requirements: No explicit language requirements are stated, but proficiency in English (or a local language) may be assumed for communication within the organization.
• No stipend or formal benefits are mentioned, but exposure to professional IT work in a global nonprofit setting is a key benefit.