Junior ITSM Technician Intern

One Acre Fund offers a paid Junior ITSM Technician Internship through its Young Professionals Program, providing hands-on experience in IT Service Management (ITSM) and technical support. The role is based in Kakamega, Kenya, or Kigali, Rwanda, focusing on first-level IT support, troubleshooting, and service desk operations while developing practical skills under supervision.⁠​‌​​​​‌​‌​‌‌‌‌‌​​‌​​‌‌​​​‌​​‌‌‌​⁠

What it offers

• Paid internship with opportunities to work on high-impact projects supporting One Acre Fund’s operations.
• Training in project design, execution, and ITSM fundamentals during onboarding.
• Exposure to collaborative work environments with like-minded professionals.
• Development of customer service and technical support skills in a mission-driven setting.

Who can apply

Applicants should be African graduates with a strong performance in relevant fields, though specific education level or technical qualifications are not explicitly stated in the source.

What you'll do

• Adhere to service desk policies and provide first-level support for user inquiries.
• Troubleshoot basic user issues under supervision.
• Manage service requests and escalate complex problems to higher-level technicians.
• Communicate with users to provide updates and clarify technical details.

How to apply

The source does not specify application steps or required documents beyond the general internship criteria for One Acre Fund’s Young Professionals Program.

Good to know

• The internship is location-based in Kakamega, Kenya, or Kigali, Rwanda.
• Focuses on technical support and ITSM with potential for long-term career growth in a mission-driven organization.