Customer Retention Specialist (NYSC)

Swift Networks, an Indigenous Internet Service Provider based in Lagos State, is hiring a Customer Retention Specialist through the National Youth Service Corps (NYSC) program. This role focuses on improving subscriber loyalty and retention for both residential and enterprise clients across their network of outlets.⁠‌‌​‌‌​​‌‌‌‌‌‌​​​​‌​​‌​‌‌‌‌​​‌​​‌⁠

What it offers

This position is part of the NYSC scheme, meaning the role is for one year with the possibility of extension based on performance. The role involves strategies to retain customers, analyze retention metrics, and implement solutions to boost customer satisfaction and service retention.

Who can apply

Applicants must be NYSC corps members currently serving in Lagos State. Preference may be given to candidates with experience in customer service, telecommunications, or related fields.

What you'll do

• Develop and implement customer retention strategies.
• Analyze customer data to identify retention challenges and opportunities.
• Collaborate with the marketing and sales teams to enhance customer loyalty programs.
• Monitor and report on retention metrics and customer satisfaction levels.
• Assist in improving service delivery and addressing customer concerns promptly.

How to apply

Applicants should submit their CV and NYSC discharge certificate via the provided application link or email address.

Good to know

• This is a one-year NYSC scheme position with potential for extension.
• Experience in telecommunications or customer service is highly desirable.
• Swift Networks values diversity and encourages applications from all qualified candidates.