Customer Care Manager
About this opportunity
Customer Care Manager role at Watu Credit Limited, a fast-growing non-bank finance company using technology for unsecured lending via mobile services in Africa.
Watu Credit Limited is seeking a Customer Care Manager to lead their customer support operations. This role is part of a fast-growing African fintech company specializing in unsecured lending delivered through mobile technology. The position focuses on ensuring seamless customer interactions, resolving inquiries, and maintaining high service standards to support their mission of inclusive financial services.
What it offers
This role involves managing customer care operations, handling inquiries, complaints, and feedback to enhance service quality. The ideal candidate will have experience in customer support, problem-solving, and team leadership within a dynamic, tech-driven environment.
Who can apply
Applicants must be citizens of an African country with a strong background in customer service, preferably in a financial or tech-related sector. Experience in customer care management and proficiency in English are required.
How to apply
Interested candidates should submit their resume and a cover letter detailing their relevant experience and skills to [email redacted] with the subject line Customer Care Manager Application.
Good to know
This is a full-time position with competitive compensation and benefits, including potential opportunities for professional growth within the company.
Key details
What you get
- competitive compensation
- professional growth opportunities
Documents needed
- resume
- cover letter
How to apply
- Submit a **resume** and a **cover letter** detailing relevant experience and skills to [email redacted] with the subject line **Customer Care Manager Application**.
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