Client Services Officer (Temporary)

The Client Services Officer (Temporary) role at Health Risk Management Botswana in Gaborone involves delivering frontline customer service for members. This fixed-term position focuses on handling inquiries, resolving complaints, processing claims, and educating clients on benefits and policies via phone, email, in-person, and digital channels. The role ensures customer satisfaction, maintains data accuracy, and collaborates with internal teams to streamline claims processing. Key responsibilities include managing calls, emails, and walk-ins, verifying records, and adhering to service-level agreements.

What it offers

• A fixed-term contract position in Gaborone, Botswana.
• Responsibilities centered on customer service, claims processing, and policy education through multiple communication channels.
• Opportunity to work in a health risk management environment with direct member engagement.

Who can apply

Applicants must be eligible for a fixed-term contract in Botswana and likely require local work authorization. No explicit education or nationality requirements are stated in the source.

What you'll do

• Handle inbound/outbound calls and resolve member queries via phone, email, and digital platforms.
• Process claims submissions, track progress, and guide clients on medical procedures.
• Maintain member records and ensure data accuracy in the system.
• Resolve complaints and escalate complex issues as needed.
• Adhere to call response time targets and service-level agreements.
• Assist walk-in clients and provide accurate information on benefits and policies.

How to apply

• The application closes on 2026-10-26. No further details on the application process are provided in the source.

Good to know

• The role is temporary with a fixed-term contract in Gaborone, Botswana. No explicit mention of benefits (e.g., salary, stipend, or perks) or required documents is provided in the source.