10 Vacancies Open At Fairmont Mount Kenya

The Fairmont Mount Kenya Safari Club in Nanyuki, Kenya, offers 10 full-time permanent positions as Reservation Agents. This role focuses on managing guest reservations, ensuring high revenue through accurate bookings, and upholding the luxury standards of Fairmont Hotels & Resorts. The position is ideal for those with experience in hospitality, particularly in reservation systems and customer service, and requires a diploma or degree in a related field. The job includes benefits like an employee discount card for Accor worldwide and opportunities for professional growth through the hotel’s training programs.

What it offers

• Full-time, permanent job in a prestigious luxury hotel setting.
• Responsibilities include handling reservations via phone, email, website, and multiple systems (Opera PMS, TARS), verifying bookings, managing waitlists, and upselling services.
• Key duties include coordinating with various departments, ensuring guest satisfaction, and maintaining revenue integrity.
• Benefits include an employee discount card for Accor worldwide and access to learning programs through Fairmont’s Academies.
• Career growth opportunities within the hotel and across Accor’s global network.
• Participation in Corporate Social Responsibility (CSR) initiatives, including wildlife conservation efforts.

Who can apply

Applicants must have a diploma or degree in Hospitality Management, Tourism Management, Business Administration, or a related field. 1–2 years of experience in hotel reservations, front office operations, or customer service in a luxury environment is preferred. Knowledge of reservation systems like Opera PMS, TARS, or GDS is advantageous.

How to apply

• Apply through the Fairmont Mount Kenya Safari Club official job portal or website linked in the vacancy.
• Submit your resume, cover letter, and any relevant certifications.
• Ensure compliance with Fairmont’s reservation standards, policies, and procedures.

Good to know

• The role is based in Nanyuki, Kenya, with the hotel’s unique location near Mount Kenya and wildlife sanctuaries.
• The position emphasizes exceptional guest service, attention to detail, and integrity.
• Experience with Microsoft Excel and financial reporting tools is highly valued.
• The hotel is recognized for its luxury standards, conservation efforts, and commitment to sustainability.