WhatsApp Specialist at Mogo Finance

Mogo Finance is seeking a WhatsApp Specialist to support their customer service operations in Nairobi and Mombasa, Kenya. The role involves assisting customers with car financing inquiries, including providing information on loan terms, interest rates, and vehicle financing options. The position leverages Mogo Finance’s expertise in long-term car financing (up to 80% of car value) and their efficient service model to drive customer satisfaction quickly.

The company specializes in passenger and commercial vehicle financing, with a focus on logbook loans for used cars over a 5-year period. While the role is not explicitly tied to digital marketing or social media management, it requires strong communication skills to engage customers via WhatsApp.

No specific education level, nationality, or prior experience in WhatsApp customer service is mentioned beyond general customer support requirements.