Agent Centre D'Appel DRC - Goma

GiveDirectly is seeking an Agent Centre d'Appel in Goma, DRC, to support their cash transfer programs. The role focuses on delivering financial aid directly to individuals experiencing poverty through direct cash transfers, aligning with GiveDirectly’s mission to revolutionize international aid by leveraging data-driven cash transfers. The organization emphasizes a culture of candid, analytical, and non-hierarchical work, fostering professional growth and high ownership among employees. Their work has been recognized globally, including by The Economist, Time 100, and Fast Company for innovation in poverty alleviation.

What it offers

This position involves direct engagement with beneficiaries, ensuring accurate and dignified delivery of cash transfers. The role likely includes customer service, data verification, and program coordination within GiveDirectly’s operational framework. The organization provides a supportive work environment that values analytical thinking, transparency, and professional development.

Who can apply

Applicants should be residents or nationals of the Democratic Republic of Congo (DRC). Experience in customer service, social impact work, or financial aid programs is highly desirable, though not strictly required. Fluency in French (the primary language of the DRC) is mandatory. Basic knowledge of English may be beneficial but is not mandatory.

How to apply

To apply, candidates should submit:

• A resume in French or English.
• A cover letter explaining their interest in the role and alignment with GiveDirectly’s mission.

The application process is online, and details will be provided through GiveDirectly’s official recruitment channels in Goma.

Good to know

This is a full-time position based in Goma, DRC. The role is part of GiveDirectly’s Agent Centre d’Appel team, which focuses on operational support for cash transfer programs. The organization values cultural sensitivity and a commitment to poverty alleviation in its hiring decisions.