MSP Operations Lead

IQbusiness is seeking a MSP Operations Lead to oversee daily operations for contractor lifecycle management in Gauteng, South Africa. This full-time role focuses on ensuring service-level compliance, team leadership, and client communication for contingent workforce services. The position requires extensive experience in operations, vendor management, and client-facing leadership, with a strong emphasis on process improvement and risk mitigation. Applications are open until October 31, 2026 for a start in September 2026.

What it offers

This role involves leading operations management for a client’s contractor lifecycle, including requisitions, onboarding, renewals, and exits. You will own daily service delivery, manage operations teams, and ensure operational readiness for mobilisation. The position requires independence in decision-making while adhering to client policies and boundaries. Success is measured by service-level adherence, queue management, and client satisfaction through consistent reporting.

Who can apply

Applicants must have a degree or diploma in business, human resources, operations, or a related field. Ten years of experience in contingent workforce, managed-service, or vendor-management operations is mandatory, including direct experience with vendor onboarding, lifecycle governance, and service-level management. Experience in client-facing operations and team leadership is essential.

What you'll do

• Daily operations oversight: Manage contractor lifecycle, requisitions, supplier routing, and onboarding processes.
• Service-level accountability: Ensure adherence to agreed service levels, risk mitigation, and proactive issue resolution.
• Team leadership: Lead Operations Managers and team leaders, setting standards for quality, accuracy, and evidence-based decision-making.
• Client interface: Serve as the primary operational contact, resolving issues and presenting service narratives at reviews.
• Operational readiness: Confirm readiness for mobilisation gates and collaborate with Continuous Improvement and Value Realisation teams.

How to apply

1. Visit IQbusiness’s HR portal to apply.
2. Build and upload your CV in the provided templates.
3. Submit your application via email (Gmail or YahooMail).

Good to know

• Independence is critical: You will not approve requisitions, funding, or contracts—these remain with the client’s contingent workforce function.
• Disclose relationships: Declare any current or recent ties to the client institution or its suppliers.
• Required tools: Familiarity with vendor management systems (VMS), ERP/HRIS, and ticketing tools is advantageous.
• Certifications: ITIL or process-improvement certifications are a plus.
• Key attributes: Composure under pressure, clear communication, and a coaching mindset are essential.