Telesales Operations Associate (Hybrid)

M-KOPA is seeking a Telesales Operations Associate to join their Retention Team in Nigeria. This hybrid role supports digital and financial inclusion by ensuring sales are fulfilled efficiently, working closely with sales agents, shops, and delivery partners. The position emphasizes operational oversight, CRM management, and problem-solving under pressure to maintain customer satisfaction and sales momentum. M-KOPA’s mission centers on empowering Every Day Earners across Africa, with a focus on financial inclusion and operational excellence. The role is part of a rapidly scaling fintech platform recognized for growth and innovation in Africa’s financial sector.

What it offers

• Hybrid work based in Nigeria’s office, collaborating with teams across the UK, Europe, and Africa.
• Ownership of operational challenges—tracking deliveries, resolving stock shortages, and updating CRM systems to prevent sales disruptions.
• Direct impact on customer fulfillment, ensuring products are delivered on time and sales are completed successfully.
• Development opportunities through M-KOPA’s programs, coaching, and on-the-job training.
• Flexibility and well-being support, including family-friendly policies.

Who can apply

Applicants must hold a Bachelor’s degree in Business Administration, Sales, or a related field and have 3–5 years of experience in telesales operations, sales administration, customer service, or operations support. Strong CRM experience (e.g., FreshDesk, 3CX) and adaptability in fast-paced environments are required.

What you'll do

• Support telesales agents with account creation, device unlocking, and compliance documentation before handover.
• Coordinate deliveries with shop teams and delivery service representatives (DSRs), resolving delays or failures.
• Monitor stock levels across shops and escalate shortages to prevent sales disruptions.
• Maintain CRM and internal systems with accurate fulfilment and delivery status updates.
• Handle additional tasks as assigned by the Telesales Team Lead.

How to apply

• Rolling application process—submissions reviewed continuously.
• Background checks (criminal records, ID verification, academic/employment references) required upon offer.
• No pre-employment fees—M-KOPA prohibits recruitment charges.

Good to know

• Equal opportunity employer: Encourages applications from women, minorities, and people with disabilities.
• No forced labor: All employment terms are voluntary and compliant with local laws.
• Legal age requirement: Applicants must meet Nigeria’s working-age standards.
• Interviews and shortlisting occur at any stage; the role may close early if a suitable candidate is found.