Quality Control Officer

Whip Smart Service Providers Limited is seeking a Quality Control Officer to oversee the quality and compliance of care services across its offices in Lagos and Port Harcourt, Nigeria. The role involves ensuring high standards of care delivery, staff training, and adherence to company policies in a healthcare service provider setting. The position requires attention to detail, experience in quality assurance, and a commitment to maintaining client satisfaction through rigorous oversight.

What it offers

• Responsibilities include monitoring service quality, conducting audits, and ensuring compliance with company standards. The role involves working closely with care providers to uphold affordable yet high-quality care standards.
• Key focus areas: Client satisfaction, staff training, and maintaining a secure and familiar environment for clients.

Who can apply

Applicants should have prior experience in quality control or healthcare services, preferably within the care industry. Medical testing and security screening are mandatory for all staff.

What you'll do

• Oversee quality assurance of care services provided by Whip Smart’s staff.
• Conduct regular audits to ensure compliance with company standards.
• Train and supervise care providers to maintain high-quality service delivery.
• Review personal and professional references of applicants.
• Ensure staff adhere to security protocols and company policies.

How to apply

• Submit a resume and cover letter detailing relevant experience.
• Provide references from previous employers or care service providers.
• Pass medical testing and security screening as part of the hiring process.

Good to know

• The company operates two offices in Nigeria (Lagos and Port Harcourt).
• Experience in healthcare quality control is highly preferred.
• The role involves on-the-job training and supervision of care staff.