Service Designer at Safaricom Kenya

Safaricom, Kenya’s leading provider of communication and financial services, is hiring a Service Designer to contribute to their mission of uplifting Kenyan welfare through innovative solutions. The role focuses on designing value-added services and community projects that enhance user experience and community impact. Safaricom values applicants who can bridge technical and human-centric design approaches to drive meaningful change in Kenya’s digital ecosystem.

What it offers

This position involves designing user-centric digital services that integrate Safaricom’s telephony, broadband, and financial services. The role emphasizes community-focused innovation, ensuring solutions align with Kenyan needs while leveraging Safaricom’s extensive infrastructure. The ideal candidate will collaborate closely with cross-functional teams to develop scalable, impactful products.

Who can apply

Applicants must be Kenyan citizens or residents with a strong background in service design, UX/UI design, or related fields. Experience in digital transformation, community projects, or financial services innovation is highly preferred. A degree in design, computer science, or a related discipline is typically required, though not always explicitly stated in the job posting.

How to apply

Applicants should submit a resume, portfolio (if applicable), and a cover letter detailing their experience in service design or related areas. Safaricom may also request references or additional documentation as part of the application process.

Good to know

This is a full-time, on-site position based in Kenya. Safaricom values diversity and encourages applications from individuals with diverse backgrounds and experiences. The role is part of Safaricom’s commitment to fostering innovation and community development in Kenya.

Note: The posting does not specify salary, benefits, or exact responsibilities beyond service design and community-focused projects.