Club Experience Manager (CEM) 45hr

The Club Experience Manager (CEM) role at Virgin Active South Africa (Pty) Ltd in Cape Town focuses on enhancing member experiences through wellness, customer service, and operational excellence. This permanent, 45-hour-per-week position emphasizes leadership in member satisfaction, event management, and community engagement within a wellness-focused club environment. The role requires a passion for wellness, strong interpersonal skills, and experience in managing customer interactions and team development. Key responsibilities include monitoring member feedback, overseeing facility maintenance, implementing wellness programs, and fostering a collaborative culture aligned with the company’s mission to improve lives through wellness.⁠​‌‌‌‌​‌‌‌‌​​‌‌‌​​‌‌​‌‌​‌​​​‌‌‌‌‌⁠