Admissions Counselor

Astria Learning is seeking an Admissions Counselor to support prospective students from Uganda, Nigeria, Ghana, and Kenya in their academic journey. This is a full-time remote role where you’ll engage with students via phone, WhatsApp, and email, guiding them through enrollment and ensuring a smooth transition into higher education. The position emphasizes customer service, relationship-building, and data management in a fast-paced, multicultural environment.

What it offers

You will be responsible for prospective student outreach, including daily engagement via multiple channels, clarifying program details, processing applications, and handling fee collections. The role also involves counseling applicants, maintaining CRM records, and submitting progress reports. Flexible hours and remote work are key perks, with a focus on student success and ethical data practices.

Who can apply

This position requires at least 1–2 years of experience in telesales, call centers, or customer service roles. A bachelor’s degree in Business, Communications, Marketing, Education, or a related field is preferred but not mandatory. Strong verbal communication skills, CRM proficiency, and multilingual/multicultural experience are advantageous.

What you'll do

• Engage with prospective students daily via phone, WhatsApp, and email to introduce programs and encourage applications.
• Provide clear guidance on enrollment timelines, financial requirements, and program structures.
• Process applications, review submissions, and flag missing information for applicants.
• Offer personalized counseling to address concerns and clarify expectations.
• Manage fee and deposit collections, follow up on payments, and coordinate with finance teams.
• Maintain structured follow-ups, build trust, and increase lead-to-enrollment conversion rates.
• Record interactions, update CRM data, and submit progress reports.

How to apply

• Submit a short introductory application (no account needed).

Good to know

• Remote, flexible hours with support across different time zones.
• Experience in admissions, student recruitment, or educational services is a plus.
• Familiarity with sub-Saharan Africa’s higher education landscape is beneficial.
• Strong ethical standards and respect for student data privacy are mandatory.