Senior Manager, Operations (DRC)

GiveDirectly is seeking a Senior Manager, Operations to lead its operations in the Democratic Republic of the Congo (DRC), focusing on cash transfer programs and digital financial inclusion initiatives. The role supports GiveDirectly’s mission to deliver scalable, dignified aid through mobile-based cash transfers, targeting rural and urban poor populations. The position aligns with the company’s growth in the DRC, including new program launches and partnerships with local authorities. This is a leadership opportunity in a dynamic, analytical, and non-hierarchical environment focused on professional growth and high ownership of responsibilities.

What it offers

• Leadership in designing, implementing, and scaling cash transfer programs in the DRC.
• Direct involvement in mobile-based cash transfer operations, including targeting disadvantaged populations and collaborating with government agencies.
• Opportunities to contribute to innovative technologies for poverty reduction and financial inclusion.
• Support for new program launches and partnerships with the DRC government.
• A candid, analytical, and non-hierarchical work culture emphasizing professional growth.

Who can apply

Applicants must have relevant experience in operations management, program coordination, or financial aid delivery, with a strong background in DRC or similar contexts. Experience with mobile-based financial services, social impact programming, or government partnerships is highly desirable.

What you'll do

• Oversee operations of cash transfer programs, including beneficiary targeting, digital payment systems, and compliance.
• Lead innovative initiatives for mobile-based cash transfers in rural and urban settings.
• Collaborate with the DRC Social Fund and government agencies on social protection programs.
• Support the launch of new programs and strengthen partnerships with local stakeholders.
• Ensure scalability, cost-effectiveness, and dignity in all aid delivery efforts.

How to apply

• Submit a cover letter explaining your fit for the role.
• Provide a resume highlighting relevant operational and program leadership experience.
• Include contact details for references.

Good to know

• The role is based in Goma, DRC.
• Experience with mobile money platforms or social impact measurement is a plus.
• GiveDirectly values analytical thinking, adaptability, and a commitment to equity in aid delivery.