Chief Operations Officer (COO) Lagos Mainland

Outsource Africa is seeking a Chief Operations Officer (COO) based in Lagos Mainland, Nigeria. This role oversees operations for a BPO/ITES company specializing in voice and non-voice services, with plans to expand capacity to 3,500 seats in Abuja and Lagos. The position involves managing transaction processing, analytics, risk advisory, and process consulting for global clients.

The company is a 100% privately held Nigerian BPO provider with a state-of-the-art facility in Abuja, offering end-to-end BPO solutions.

What it offers

• Leadership in BPO/ITES operations with a focus on global expansion and process consulting.
• Opportunity to manage complex transaction processing and research/analytics teams.
• Potential to influence strategic growth in Nigeria’s BPO sector.

Who can apply

• Nationality: Nigerian (preferred).
• Experience: Extensive background in BPO operations, leadership, or process consulting in a similar industry.
• Industry Knowledge: Strong understanding of BPO/ITES, risk management, and global service delivery models required.

What you'll do

• Oversee day-to-day operations for Lagos Mainland branch.
• Lead strategy and execution of BPO services, including process optimization and client engagement.
• Manage cross-functional teams (operations, analytics, risk advisory).
• Drive growth initiatives for the company’s Lagos expansion.
• Ensure compliance with industry standards and client requirements.

How to apply

• Submit a resume and cover letter detailing relevant experience.
• Include contact details for references.
• Apply directly through the Outsource Africa career portal (specific link not provided).

Good to know

• The role is based in Lagos Mainland, with potential for travel to Abuja for coordination.
• Privately held company with a focus on long-term growth in Nigeria’s BPO sector.