Collection Officer at Tenakata

Tenakata, a licensed Digital Credit Provider in Kenya, is seeking a Collection Officer to support its mission of empowering small businesses across Africa. The role involves assisting with financial record-keeping, promoting financial literacy, and ensuring secure sharing of reliable financial data with institutions to facilitate credit access for business growth.

What you'll do

• Manage and track overdue payments from clients.
• Engage with clients to understand payment challenges and propose solutions.
• Maintain accurate records of collection activities and financial data.
• Collaborate with financial institutions to ensure secure and reliable data sharing.
• Promote financial literacy and business support coaching for small enterprises.

Who can apply

• Candidates with experience in debt collection, customer service, or financial services.
• Strong communication and negotiation skills.
• Familiarity with financial record-keeping and data management.
• Knowledge of Kenya’s financial regulations and data protection laws is an advantage.