Implementation Officer (Plateau)

Moniepoint, a leading African financial ecosystem, is hiring an Implementation Officer based in Plateau, Nigeria, to support retail customers in adopting their Moniebook POS system. This role focuses on high-touch onboarding, ensuring new customers achieve full operational usage within their first 30–60 days through tailored training and configuration. The position emphasizes customer success, product adoption, and retention by addressing unique operational needs and driving seamless transitions to account management.⁠​‌‌‌​‌​​​‌‌​‌‌‌‌‌​​​​‌‌​​​​‌‌​​‌⁠

What it offers

• Hybrid work mode with a focus on customer-centric onboarding and innovation-driven solutions.
• Opportunity to work with a growing fintech ecosystem processing $182 billion annually in Nigeria.
• Role involves designing onboarding programs, training customers, and measuring success metrics like activation rates and time-to-value.

Who can apply

• No explicit eligibility criteria provided for this job role in the source text.

What you'll do

• Design and execute onboarding plans for new retail customers, aligning Moniebook POS with their workflows.
• Deliver high-touch training to ensure customers maximize platform usage within 30–60 days.
• Configure the POS system to meet individual customer operational needs.
• Measure success through activation rates, feature adoption, and handoffs to Account Managers.

How to apply

• No explicit application steps provided in the source text.

Good to know

• Location: Plateau, Jos North, Nigeria.
• Employment type: Outsourcing, hybrid work mode.
• Reports to: Lead, Onboarding.
• Focus: Customer adoption, retention, and operational efficiency for Moniebook POS.