French International Call Centre Agent

French International Call Centre Agent at Merchants SA Pty Ltd is a full-time role based in Cape Town, Western Cape, South Africa, supporting a major Canadian brand with French- and English-speaking customer service.

What it offers

• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

Who can apply

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What you'll do

• Provide bilingual customer service in French and English
• Handle banking, fraud, and disputes functions
• Perform fraud investigations and dispute resolution
• Process financial transactions with attention to detail

How to apply

• Complete the application and screening questions
• Answer the required qualification: “What is your level of proficiency in [French]?”