Client Service Officer at Stanbic IBTC

Client Service Officer role at Stanbic IBTC in Lagos, Nigeria, focused on resolving customer issues and supporting branch operations.⁠​‌​​‌​​​​‌‌​‌​‌‌​‌​‌‌​‌​​‌​​‌​​​⁠

What it offers

• A full-time position in Customer Care, Success and Service within a major Nigerian financial group.

Who can apply

• Minimum qualification: First Degree (BA/BSc/HND).
• Experience required: Knowledge of the bank’s products, compliance procedures, and financial services regulations; previous branch banking experience.

What you'll do

• Acknowledge, understand, and resolve customer requests, complaints, and queries or escalate as needed.
• Provide specialized support for complex client issues and serve as the first point of escalation.
• Issue off-cycle statements and maintain records of customer instructions.
• Process written inter-account transfer instructions and execute financial transactions within approved limits.
• Identify cross-selling and migration opportunities and proactively sell products/services.
• Educate customers on product benefits to drive engagement and support business development.
• Maintain high customer satisfaction through consistent, professional support.

How to apply

• Apply online at Stanbic IBTC on jobs.smartrecruiters.com.
• Build your CV using their free tool and download in different templates.