job
National
NG
Customer Support Quality Assessment Officer
Moniepoint Inc.
About this opportunity
Job in Lagos, Nigeria for a Quality Assurance Auditor in Customer Support to monitor and evaluate agent interactions, assess communication accuracy, and improve service quality.
Customer Support Quality Assessment Officer at Moniepoint Inc. in Lagos, Nigeria
What it offers
- A role focused on evaluating customer service interactions to ensure alignment with company standards and policies.
Who can apply
- Not specified in the source.
What you'll do
- Monitor and evaluate agents’ interactions by analyzing recorded calls, emails, chats, and other interactions.
- Assess communication effectiveness, accuracy of information provided, and adherence to scripts or guidelines.
- Develop, implement, and refine quality scoring criteria and guidelines.
How to apply
- Not specified in the source.
Good to know
- The role is part of Moniepoint Inc., Africa’s financial platform, processing over $250 billion in digital payments annually.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.