Complaints Review & Prevention Manager at Standard Bank Group

Standard Bank Group is seeking a Complaints Review & Prevention Manager to oversee complaint handling and prevention across its operations.

What it offers

• A leadership role within one of Africa’s largest banking groups, with a presence in 20 countries in sub-Saharan Africa and strategic partnerships globally.
• Opportunity to shape client-centred complaint resolution and prevention strategies in a large, diversified financial services organisation.

Who can apply

• Candidates with experience in complaints management, risk, or customer experience within the financial services sector.
• Strong understanding of regulatory compliance and client protection frameworks is expected.

What you'll do

• Lead the review and prevention of customer complaints across the group.
• Develop and implement systems and processes to reduce complaints and improve client satisfaction.
• Ensure alignment with the Code of Banking Practice and other regulatory standards.
• Collaborate with teams across 20 African countries and international partners.

How to apply

• Applications are submitted through Standard Bank Group’s careers portal.
• Include a CV and cover letter outlining relevant experience in complaints management or customer service.