Communication Officer at Netzence Sustainability Limited

Network with purpose: help keep Nigeria’s FinTech platforms secure and reliable by bridging users and engineers as the Communication Officer at Netzence Sustainability Limited.

What it offers

• A role focused on translating technical issues into clear, actionable communications for both internal teams and external users.
• Opportunity to work on customer-facing FinTech applications and internal systems that support Nigeria’s digital financial ecosystem.

Who can apply

• Bachelor’s degree in Computer Science or a related field.
• 2–4 years of experience in application or technical support within FinTech or technology environments.
• Strong troubleshooting and analytical skills.
• Familiarity with ticketing systems, application monitoring tools, and incident workflows.
• Ability to communicate technical issues clearly to non-technical stakeholders.
• Strong sense of ownership and service orientation.

What you'll do

• Provide first- and second-level technical support for internal systems and customer-facing FinTech applications.
• Diagnose and troubleshoot software defects, configuration issues, and performance problems.
• Track incidents through resolution, ensuring clear communication with affected stakeholders.
• Escalate complex issues to Engineering or DevOps with well-documented reproduction steps and impact assessments.
• Monitor application health and proactively identify potential issues before they impact users.
• Support deployments and releases by validating functionality and reporting anomalies.
• Maintain accurate documentation of known issues, resolutions, and operational procedures.
• Build and update internal knowledge bases and FAQs to reduce repeat incidents.
• Work closely with Engineering, DevOps, Compliance, and Customer Service teams to support stable platform operations.

How to apply

• Apply for the job via the provided application link.