Front Desk Officer at Brilliant Performance Solutions Limited

Brilliant Performance Solutions Limited is seeking an experienced Male Front Desk Officer to support its Lagos operations.

What it offers

• Full-time position in Administration / Facilities

Who can apply

• Male candidates only
• HND or Degree in any relevant field
• Minimum of 4 years’ experience in front office of a reputable and standard Hotel
• Certificate in the Hospitality Industry is an advantage
• Knowledge of hotel operational hospitality software for the front office is an advantage

What you'll do

• Check-in and check-out guests to company standards
• Advise guests on room features, utilities, and local amenities
• Provide excellent customer service and handle calls & emails efficiently
• Liaise with all Managers on issues and concerns
• Input high volume reservations and note special requests
• Promote and upsell the property’s facilities
• Ensure correct billing and handle bookings, cancellations, and special requests
• Greet and welcome new guests, verify payment methods, and deliver room keys
• Maintain records of guest room bookings, compute bills, and post charges
• Accommodate guests with extra requests and send messages
• Create incident reports, daily activity logs, or other documents as requested
• Book and schedule conference rooms and assist with administrative tasks
• Maintain a positive attitude, help guests access the internet and WIFI, and enforce hotel rules

How to apply

• Send your CV to bphotjobs@gmail.com or jobmasters2020@gmail.com
• Use the Job Title as the subject of the email