job
National
NG
Customer Experience Officer at Media Trust - Daily Trust
Media Trust - Daily Trust
About this opportunity
Job opening for a Customer Experience Officer at Media Trust - Daily Trust.
Customer Experience Officer at Media Trust – Daily Trust in Abuja is a full-time role leading customer journey design and measurement across the group’s digital platforms.
What it offers
- Full-time position in Abuja, Nigeria
- Role in Customer Care, Success and Service
Who can apply
- Education: Degree in a relevant field
- Experience: Minimum of seven (7) years in customer experience, digital products, or audience engagement
- Preferred: Media or digital business experience
What you'll do
- Design and optimise customer journeys
- Improve onboarding
- Collect and analyse feedback
- Monitor satisfaction metrics
- Resolve experience pain points
- Work with Editorial, Product, and IT departments
- Coordinate audience engagement
- Support podcast audience growth
- Recommend UX improvements
- Develop customer communications
- Produce monthly experience reports
- Benchmark against industry best practice
How to apply
- Go to Daily Trust careers site: career.dailytrust.com
- Build your CV for free and download in different templates
- Submit your application online
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : myjobmag.com · Always verify details on the official site.