Team Leader

A contract role in Kenya is open for a Team Leader in debt collection operations.

What it offers

• Leadership responsibility for a debt collection team in Kenya

Who can apply

• Degree in a relevant field
• Minimum of 2 years of experience

What you'll do

• Oversee all activities within a debt collection team
• Decide how to approach tasks and develop plans to accomplish them
• Share information with team members and stakeholders
• Keep track of tasks, employees, and documents
• Determine targets for team members
• Develop team strengths and improve weaknesses
• Act as the link between the client and team members for necessary information
• Support team members in field visits to negotiate waivers and Full and Final settlements
• Prepare daily and monthly progress reports on accounts as required by the client
• Ensure compliance with collection processes, controls, policies, and procedures
• Assist in resolving disputes between customers and clients
• Initiate the clearance process on cleared debts once proof of payment is received
• Provide leadership to Account Managers to define responsibilities and develop key performance indicators

How to apply

• Applications close 2026-10-19