job
National
KE
General Manager, Customer Experience at SBM Bank
SBM Bank Kenya
About this opportunity
Job opening for General Manager, Customer Experience at SBM Bank Kenya, a financial institution in Kenya with 41 branches.
SBM Bank Kenya is recruiting a General Manager to lead its Customer Experience division, overseeing a 24/7 Contact Centre and a nationwide branch network of 41 branches.
What it offers
- Senior leadership role within a fast-growing Kenyan bank backed by an international group
- Opportunity to shape and elevate customer experience across branches, ATMs, mobile, online and agency banking channels
Who can apply
- Senior banking or customer-experience professional with a track record of leading large-scale customer initiatives
What you'll do
- Set the vision and strategy for customer experience across all touchpoints
- Oversee the 24/7 Contact Centre and ensure seamless integration with branch, digital and agency channels
How to apply
- Apply directly through the bank’s careers portal (link provided in the original vacancy)
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Kenya
KenyaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : myjobmag.co.ke · Always verify details on the official site.