job
National
KE
General Manager, Customer Experience at SBM Bank
SBM Bank Kenya
About this opportunity
Job opening for General Manager, Customer Experience at SBM Bank Kenya, a financial institution in Kenya with 41 branches.
SBM Bank Kenya is recruiting a General Manager to lead its Customer Experience division, overseeing a 24/7 Contact Centre and a nationwide branch network of 41 branches.
What it offers
- Senior leadership role within a fast-growing Kenyan bank backed by an international group
- Opportunity to shape and elevate customer experience across branches, ATMs, mobile, online and agency banking channels
Who can apply
- Senior banking or customer-experience professional with a track record of leading large-scale customer initiatives
What you'll do
- Set the vision and strategy for customer experience across all touchpoints
- Oversee the 24/7 Contact Centre and ensure seamless integration with branch, digital and agency channels
How to apply
- Apply directly through the bank’s careers portal (link provided in the original vacancy)
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Kenya
KenyaDeadlineDeadline not stated — check the official page
EligibilityNational
Open to applicants in the host country.
Get more like this by email
A weekly email of new opportunities in Kenya. Free, one click to stop.
Source : myjobmag.co.ke · Always verify details on the official site.