Customer Performance Intern

M-KOPA’s Customer Performance Intern will support day-to-day customer and fleet operations in Kenya, helping borrowers stay on track with repayments while learning how fintech and e-mobility intersect.

What it offers

• Hands-on experience in fintech operations at the intersection of mobility and financial inclusion
• Exposure to collections, fleet management, and customer-performance tracking
• Supervised customer outreach, debt-collection workflows, and fleet-performance monitoring

Who can apply

• Candidates interested in fintech operations, customer success, or fleet management

What you'll do

• Monitor assigned customer accounts and help keep the collection portfolio within set limits
• Prepare call lists and draft messages for customer contact initiatives
• Participate in supervised outreach to implement repayment schedules
• Provide customers with information on timely repayments and the implications of non-payment
• Track customer issues that impact loan repayments (e.g., accidents or insurance claims), gather documentation, and escalate as needed
• Maintain accurate records of customer interactions

How to apply

• Apply directly through M-KOPA’s careers portal (no further application details provided)