BPO Quality Manager

EXL Service is hiring a BPO Quality Manager in Cape Town, Western Cape, South Africa.

What it offers

• Lead process improvement and transformation programs with measurable savings
• Work closely with clients to define and meet/exceed service-level agreements (SLAs)
• Package and present capabilities and solutions to senior business leaders

Who can apply

• Minimum 4 years of total work experience, including at least 2 years in the BPO/ITES industry
• Must have led 3–4 process improvement projects individually
• Lean Six Sigma Green Belt (trained or certified)
• Minimum 3 years in current role/assignment
• Finance domain knowledge is preferred
• Experience across multiple client environments

What you'll do

• Drive process management rigor to ensure superior service delivery
• Capture client requirements and assist in setting up SLAs and benchmarking processes
• Showcase capabilities and solutions to senior business leaders
• Solve problems with an analytical mindset and comfort with ambiguity
• Communicate clearly in both oral and written formats

How to apply

Apply by 2026-08-03 through the company’s careers portal.