DEBT COLLECTION SPECIALIST - KAMPALA

Debt Collection Specialist in Kampala supports timely repayment through client outreach and negotiation.

What it offers

• A full-time role based in Uganda, Kampala

Who can apply

• Candidates with experience in debt recovery, customer service, or telesales
• Strong interpersonal and negotiation skills
• Fluent in English

What you'll do

• Contact clients via phone, SMS, and WhatsApp to remind them of due or overdue payments
• Negotiate repayment arrangements and offer tailored solutions such as refinancing or date changes
• Record all interactions and outcomes accurately in the system
• Escalate unresolved cases to the field or legal team as needed
• Meet individual monthly recovery targets and support team objectives
• Monitor assigned portfolios and prioritize accounts based on delinquency stage
• Work with field agents, soft/hard collection teams, and supervisors
• Assist in identifying high-risk accounts for early intervention
• Maintain clear documentation for audit and compliance purposes
• Engage with clients respectfully and professionally at all times
• Understand client challenges and suggest realistic payment options
• Educate clients on the importance of timely payments and consequences of default
• Build a positive rapport to encourage long-term financial discipline

How to apply

• Applications close on 2026-08-01